1.Introduction
7slot ("we", "us", "the Operator", "the Platform") operates the website at https://7slot.casa as an English-language sports betting and online casino entertainment service directed primarily at players based in Malaysia. In the course of providing these services, 7slot processes personal data relating to registered account holders and, to a limited extent, visitors to the Platform.
This Privacy Policy sets out the categories of personal data we collect, the purposes for which that data is processed, the lawful basis on which processing rests, the parties with whom data may be shared, your rights as a data subject, and the procedures for exercising those rights or raising a concern.
By registering a 7slot account or continuing to use the Platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein, where consent is the applicable legal basis. Where processing is required for the performance of a contract or to comply with a legal obligation, your use of the service constitutes acknowledgment of such processing.
Scope: This Policy applies to personal data processed in connection with the 7slot Platform, including data submitted during account registration, identity verification, payment transactions, customer support interactions, and general platform usage.
2.Definitions
The following terms carry the meanings assigned to them below throughout this Privacy Policy.
- Personal Data
- Any information relating to an identified or identifiable natural person, including name, email address, date of birth, payment details, and device identifiers.
- Data Subject
- The natural person to whom personal data relates — in this context, a registered 7slot account holder or Platform visitor.
- Controller
- The entity that determines the purposes and means of processing personal data — in this context, 7slot.
- Processor
- A third party that processes personal data on behalf of the Controller under a written data processing agreement.
- Processing
- Any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
- Consent
- A freely given, specific, informed, and unambiguous indication of the data subject's agreement to the processing of their personal data.
- KYC
- Know Your Customer — identity, age, and source-of-funds verification procedures required to operate a lawful gaming service.
- Cookies
- Small text files placed on a user's device by a website to store session information, preferences, and analytics data.
3.Data We Collect
7slot collects personal data through several channels, including account registration forms, identity verification submissions, payment transactions, customer support communications, and automatic technical data collection during platform use. The categories of data collected are described below.
| Category |
Examples |
Collection Method |
| Identity Data |
Full legal name, date of birth, national ID (MyKad), selfie or ID photograph |
Registration form, KYC verification |
| Contact Data |
Email address, mobile phone number, city of residence (e.g. Kuala Lumpur, Penang, Shah Alam) |
Registration form, support requests |
| Financial Data |
Bank account or e-wallet reference, partial card numbers, transaction history in MYR |
Deposit / withdrawal processes |
| Account Activity Data |
Login timestamps, bet history, game sessions, balance changes, bonus participation |
Automatic platform logging |
| Technical Data |
IP address, browser type and version, device model, operating system, session cookies |
Automatic collection on platform access |
| Communications Data |
Live chat transcripts, email correspondence, WhatsApp support messages |
Customer support interactions |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required for a regulatory compliance obligation, in which case we will inform you of the purpose at the point of collection.
4.How We Use Your Data
7slot processes personal data only for specified, legitimate purposes. The primary purposes for which your data is used are as follows:
- Account creation and management: To create and maintain your registered 7slot account, authenticate your identity on login, and administer your account settings and preferences.
- Identity and age verification (KYC): To verify that you meet the minimum age requirement of 21 years and to confirm the accuracy of registration information, in compliance with applicable regulatory requirements.
- Payment processing: To facilitate deposits and withdrawals in MYR via supported payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and selected cryptocurrency channels.
- Service delivery: To provide access to sports betting markets, live casino games, slot lobbies, and other platform features made available under your account.
- Fraud prevention and security: To detect and investigate suspicious activity, prevent unauthorised account access, identify duplicate accounts, and comply with anti-money laundering obligations.
- Customer support: To respond to account queries, complaints, and technical support requests submitted via live chat, email, or WhatsApp.
- Responsible gambling: To administer deposit limits, session restrictions, self-exclusion requests, and other player protection tools in accordance with our Responsible Gambling Policy.
- Legal compliance: To meet obligations arising under applicable laws and regulations, including responding to lawful requests from regulatory authorities.
- Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, navigation, and feature development. This analysis does not involve profiling individual users for commercial targeting.
Marketing communications: 7slot may send promotional communications to your registered email address where you have opted in to receive such messages. You may withdraw this consent at any time by contacting support or updating your account notification preferences.
5.Legal Basis for Processing
7slot processes personal data only where a recognised lawful basis exists. The applicable basis depends on the purpose of processing, as summarised below:
- Performance of a contract: Processing necessary to provide the services you have requested, including account management, payment processing, and service delivery.
- Legal obligation: Processing required to comply with applicable regulatory and legal requirements, including identity verification and anti-money laundering procedures.
- Legitimate interests: Processing required for fraud detection, platform security, and general service improvement, where those interests are not overridden by the rights of data subjects.
- Consent: Processing for marketing communications and the use of non-essential cookies, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
6.Data Sharing & Disclosure
7slot does not sell personal data to third parties. Data is shared only in the following circumstances and only to the extent necessary for the specified purpose:
- Payment processors: Your financial data is shared with payment service providers (including the Malaysian payment platforms integrated with the 7slot system) solely to facilitate the processing of deposits and withdrawals.
- Identity verification providers: Where KYC processes are supported by specialist third-party verification services, identity documents and associated data are transmitted to those providers under a data processing agreement.
- Game technology providers: Certain game session data is processed by the licensed third-party studios whose games are available on the platform, to the extent required for game operation and result verification.
- Regulatory and legal authorities: Personal data may be disclosed to Malaysian or international regulatory bodies, law enforcement agencies, or courts where required by a valid legal order or statutory obligation.
- Group and operational entities: Data may be shared within the 7slot operational structure where necessary for internal administrative purposes, subject to the same data protection standards applied to external processors.
All third-party processors engaged by 7slot are required to process personal data only on documented instructions, to maintain appropriate security measures, and not to engage sub-processors without prior written authorisation.
7.Cookies & Tracking Technologies
The 7slot Platform uses cookies and similar tracking technologies to support essential platform functionality, maintain login sessions, and collect aggregated analytics data. The categories of cookies used are as follows:
- Strictly necessary cookies: Required for the Platform to function correctly, including session authentication, load balancing, and security token management. These cookies cannot be disabled without impairing platform operation.
- Functional cookies: Store user preferences such as language settings and interface configurations to improve platform usability across sessions.
- Analytics cookies: Collect aggregated, anonymised data about page visits, navigation paths, and feature usage to help the development team identify areas for improvement. Individual users are not identified through this data.
Non-essential cookies (functional and analytics) are deployed only where you have provided consent via the cookie notice displayed on your first visit to the Platform. You may withdraw consent or manage your cookie preferences at any time through your browser settings or the Platform's cookie management interface.
7slot does not use third-party behavioural advertising cookies or cross-site tracking technologies that build profiles of users across unaffiliated websites.
8.Data Retention
Personal data is retained only for as long as necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following general retention principles apply:
- Active accounts: Account data is retained for the duration of the account relationship and for a period following account closure as required by applicable regulatory and legal obligations.
- Financial and transaction records: Transaction data and payment records are retained for a minimum period in compliance with applicable financial record-keeping requirements, which may extend to several years following the relevant transaction.
- KYC and verification documents: Identity verification records are retained for the period required under applicable anti-money laundering and know-your-customer regulations.
- Support communications: Customer service interaction records are retained for a reasonable period to support ongoing account management and dispute resolution.
- Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it does not constitute personal data.
When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 7slot will delete or anonymise such data in a secure and irreversible manner.
9.Security Measures
7slot implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include, but are not limited to:
- Encrypted data transmission using industry-standard TLS protocols across all platform connections.
- Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
- Secure credential storage using irreversible cryptographic hashing for account passwords.
- Regular reviews of technical infrastructure for vulnerabilities and application of security patches in a timely manner.
- Procedures for detecting, investigating, and notifying of personal data breaches in accordance with applicable legal requirements.
While 7slot takes reasonable steps to protect your personal data, no electronic system can be guaranteed completely secure. Players are responsible for maintaining the confidentiality of their own account credentials and for notifying support promptly if they suspect any unauthorised access to their account.
Account security tip: Use a unique, strong password for your 7slot account and avoid accessing your account from shared or public devices. If you believe your credentials have been compromised, contact support immediately.
10.Your Rights as a Data Subject
Subject to applicable law and certain conditions, registered 7slot players have the following rights in respect of their personal data:
👁️ Right of Access
Request a copy of the personal data 7slot holds about you, along with information about the purposes and legal basis for processing.
✏️ Right to Rectification
Request correction of inaccurate or incomplete personal data. Certain data fields can be updated directly within your account settings.
🗑️ Right to Erasure
Request deletion of your personal data where it is no longer necessary for the original purpose and no legal retention obligation applies.
⏸️ Right to Restriction
Request that processing of your personal data be restricted in certain circumstances, for example while the accuracy of data is being contested.
📦 Right to Portability
Request receipt of your personal data in a structured, commonly used, machine-readable format where technically feasible.
🚫 Right to Object
Object to the processing of your personal data where that processing is based on legitimate interests or is used for direct marketing purposes.
↩️ Right to Withdraw Consent
Where processing is based on consent (for example, marketing communications), withdraw that consent at any time without affecting prior lawful processing.
📋 Right to Complain
Lodge a complaint with the applicable data protection supervisory authority if you believe your rights have not been respected.
To exercise any of the rights listed above, please submit a written request to the 7slot support team. Requests will be acknowledged within two business days and resolved within thirty days, subject to any complexity or volume considerations. We may require identity verification before processing a rights request.
11.Minors
The 7slot Platform is strictly intended for use by individuals aged 21 years and above. We do not knowingly collect or process personal data from persons under the age of 21. Where it is discovered that an account has been registered by a person below the minimum age, the account will be closed immediately, all personal data associated with that account will be deleted, and any funds deposited will be returned to the source payment method.
Parents and guardians who believe a minor may have accessed or registered with the Platform are encouraged to contact support immediately so that appropriate action can be taken.
12.Third-Party Services
The 7slot Platform may contain references to third-party payment providers (such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, Maybank, CIMB and Public Bank), technology providers, and support tools. When you interact with a third-party service — for example, by initiating a bank transfer — you are subject to the privacy policy and terms of that third party, which are separate from this Policy.
7slot is not responsible for the data practices of third-party services. We recommend that players review the relevant privacy documentation of any third-party provider they use in connection with the Platform.
13.Policy Amendments
7slot reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform functionality. Where material amendments are made, we will provide notice by posting a prominently visible update on the Platform and, where reasonably practicable, by notifying registered account holders at their registered email address.
The effective date of the current version of this Policy is stated at the top of this page. Your continued use of the Platform following the publication of an amended Policy constitutes your acknowledgment of the revised terms. The most current version of this Policy will always be accessible at https://7slot.casa/privacy-policy.
14.Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the 7slot data team using the following details:
- Website email: [email protected] (plain text — not a clickable link)
- Live chat: Available 24 hours a day, 7 days a week via the Platform homepage
- Languages: English, Bahasa Melayu, and Chinese
- Response time: Privacy-related requests acknowledged within two business days; resolved within thirty days of receipt
When submitting a data rights request, please include your registered account username, a clear description of your request, and, where required, a copy of proof of identity to enable verification. We will handle your request with confidentiality and in accordance with the procedures outlined in Section 10 of this Policy.